policies & fees — DESTINATION EVENTS
What types of fees do you charge?
We like to keep things simple and honest. Why? We want the rental process to be clear and streamlined for you — no surprises! On your rental invoice, you’ll always see three standard fees — a Rental fee, a Delivery fee, and a Product Care Plan. Here's the skinny on each:
RENTAL FEE // All rental fees for our collection are listed on our site and account for a 24-hour rental.
DELIVERY FEE // For all Destination Events, we provide custom delivery fees. The delivery fee is based upon the location of the event and items ordered, as well as number of trucks and delivery personnel required. Once we know which pieces you are interested in we can provide an accurate fee.
PRODUCT CARE PLAN // Our Product Care Plan is equal to 10% of your order. This fee allows us to have our pieces professionally cleaned and looking smart for all your occasions. Additionally, this plan covers you for damage to items that occur through normal use. Think: dirt on a sofa, water stain on a coffee table, etc. Mishaps like this happen all the time, and our Product Care Plan greatly helps us maintain the quality of our collection. On the rare occasion excessive damage to an item occurs, the Product Care Plan fee is credited toward the replacement charge as well.
What can I expect to pay?
Rental Minimum: $5,000
Destination Delivery Fee: 5% of rental order; minimum of $150
Product Service Plan: 10% of rental order
Our standard delivery operating hours are 9:00 AM - 10:30 PM. If you require a delivery or pick-up outside of these hours, an additional fee will apply.
Early Delivery Fee (7:30 - 9:00 AM): $100
Early Delivery (Prior to 7:30 AM): $250
Late Night Pick-Up (10:30 - 11:45 PM): $100
Late Night Pick-Up (After 12:00 AM): $250
All of our rentals are for a 24-hour period. If you need to take items out of our inventory for over 24 hours that’s more than fine. We simply charge 25% of the rental fee for each additional 24-hour period the item(s) are out to account for the additional time.